What term refers to the expectations patients have regarding their interaction with the healthcare system?

The term that accurately refers to the expectations patients have regarding their interaction with the healthcare system is "Patient Experience." This concept encompasses all aspects of a patient's interaction with the healthcare environment, including communication with healthcare providers, access to care, and the overall quality of care received. The patient experience is influenced by the patient's prior expectations, which can shape how they perceive and assess their care journey.

While "Client Expectations" might seem closely related, it does not fully capture the broader context of patient interactions and the overall journey within the healthcare system. "Client Satisfaction" relates more to the evaluations of the services received rather than the expectations prior to receiving care. "Health Perception" typically pertains to an individual’s personal views about their own health status rather than their expectations of interactions with healthcare services.

In summary, the most encompassing term that reflects the totality of what patients anticipate and experience within the healthcare system is "Patient Experience."